Cancellation Policy
DRC provides its subscribers with the option of electing to pay a lower
subscription fee in exchange for agreement to a longer term for the engagement
of DRC services. This longer term is typically, but not necessarily, one year,
six months or three months in duration. All subscription fees are recurring
and, unless the subscriber cancels the service agreement (given successful
completion of the appropriate cancellation and confirmation procedures outlined
below) prior to the completion of the recurring term cycle will automatically
renew and the subscriber will be re-billed for the upcoming term according to
DRC's fee schedule in place at the time of renewal. If the subscriber changes
the selected hosting plan prior to the completion of the recurring term cycle,
the new fee schedule will not take effect until the completion of this term
cycle.
Subscribers agreeing to a term longer than one month and whom cancel their
services (given successful completion of the appropriate cancellation and
confirmation procedures outlined below) prior to the completion of the
recurring term cycle agree to pay a termination fee to DRC equal to: [ 30% of
the basic monthly subscription fee schedule - assuming no fees for additional
usage of computing resources beyond those provided with the subscriber's
hosting plan - effective at the time of initiation of the term cycle ]
multiplied by [ the number of whole months remaining in the term cycle
following the completion of the cancellation and confirmation procedures
outlined below ]. For example, a subscriber who agrees to a term of one year,
and desires to cancel his/her services eight months into that term cycle, will
pay a termination fee of 30% of the equivalent of four month's basic service at
the selected package fee structure effective when the term began.
Subscribers canceling their services part-way through a one-month segment of
their recurring term cycle are not eligible for a prorated refund for the
remainder of the given month. Similarly, subscribers on a monthly recurring
term cycle are not eligible for a refund upon cancellation of service.
Subscribers who take advantage of special promotions conditional upon a
particular recurring term are excluded from this termination fee structure, and
are not eligible for a refund upon cancellation. This does not apply to DRC's
standard offers of "One Free Trial Month with No Commitment" and
standard advertised reduced subscription fees for terms longer than one month.
Subscribers who reengage their service agreement with DRC following
cancellation and payment of termination fees are eligible to have the
termination fees credited back in full to their account.
DRC requires that all requests for cancellation of services be made in the form
of a written request (paper or electronic such as email) to our Sales or
Support Department. In order to protect its subscribers against identity theft,
DRC also requires that all cancellation requests be confirmed. Upon an initial
cancellation request, the DRC Sales or Support Department will reply with a
request to confirm the initial request and a short quality assurance
questionnaire. The subscriber hereby agrees that a request for cancellation of
services will not be deemed effective until such time as these procedures, including
confirmation, are completed, and that a termination fee may apply, as outlined
above.
